Privacy Policy

1. About This Policy

This Privacy Policy applies to all services provided by tr77 through the website tr77.bet, including all gaming verticals such as cricket betting, live casino, online slots, and crash games. This policy governs the collection, storage, use, and disclosure of personal data for users operating from Bangladesh and other markets we serve.

tr77 is committed to handling personal data responsibly. We maintain appropriate technical and organisational measures to ensure the confidentiality, integrity, and availability of all user data entrusted to our platform. This policy may be updated periodically, and we will notify users of material changes through the platform.

2. Information We Collect

When you register and use tr77, we collect several categories of information necessary to operate our services, verify your identity, process your transactions, and ensure responsible gaming compliance. The categories we collect include:

• Identity data: full name, date of birth, gender, nationality, and government-issued identification documents required for account verification (KYC).
• Contact data: email address, mobile phone number, and, where provided, a residential address in Bangladesh or another registered country.
• Financial data: payment method details (such as bKash, Nagad, or Rocket wallet IDs, or bank account references), transaction history, deposit and withdrawal records.
• Technical data: IP address, browser type and version, device type, operating system, referring URLs, and session activity logs collected automatically when you visit tr77.bet.
• Behavioural data: gaming preferences, bet history, session duration, game titles played, bonus usage patterns, and responsible gaming profile data (such as self-imposed deposit limits or cooling-off periods).

3. How We Use Your Information

tr77 uses collected data solely for legitimate, necessary purposes related to delivering and improving our platform. We do not engage in any data processing activity that is not directly tied to one of the following lawful bases:

• Account creation, verification, and management — to set up and maintain your tr77 account, confirm your identity, and ensure you meet eligibility requirements (including the 21+ age restriction applicable to all users in Bangladesh).
• Transaction processing and financial compliance — to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other supported payment channels; and to meet anti-money-laundering obligations.
• Customer support and communication — to respond to your queries, process your complaints, send service notifications, and communicate relevant promotional offers you have opted in to receive.
• Responsible gaming and fraud prevention — to monitor gaming patterns, identify potential problem gambling behaviour, enforce self-exclusion requests, apply deposit limits, and detect suspicious or fraudulent activity on the platform.

4. Cookies and Tracking Technologies

tr77 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognise you across sessions, remember your preferences, and analyse how our platform is used. We use the following types of cookies:

Strictly necessary cookies are required for core functions such as login sessions and account security. Performance cookies collect anonymised analytics that help us understand user behaviour in aggregate. Functional cookies remember your language and display preferences. You may manage or disable non-essential cookies through your browser settings at any time, though this may affect the functionality of some features on tr77.bet.

5. Data Sharing and Disclosure

tr77 does not sell, rent, or otherwise transfer your personal information to unaffiliated third parties for their own marketing purposes. However, in order to deliver our services effectively, we may share your data with trusted categories of third parties under strict contractual obligations, and only to the extent necessary:

• Payment processors and financial service providers (including mobile financial services such as bKash, Nagad, and Rocket) who facilitate your deposits and withdrawals.
• Identity verification (KYC) and fraud prevention partners who assist in confirming the authenticity of account documents and detecting fraudulent behaviour.
• Game content providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) who may receive limited technical data necessary to deliver game sessions and enforce fair-play standards.
• Law enforcement and regulatory authorities, where we are required by law to disclose your information or where disclosure is necessary to protect the safety of users or to prevent fraud or illegal activity.

6. Data Retention

tr77 retains your personal data only for as long as is necessary to fulfil the purposes described in this policy or as required by applicable legal, regulatory, or financial obligations. For active accounts, data is retained for the duration of the account relationship and for a defined period thereafter to enable dispute resolution, auditing, and compliance verification.

If you close your tr77 account, we will retain certain data as required by anti-money-laundering regulations and financial audit requirements. When your data is no longer required, we will securely delete or anonymise it in accordance with industry best practices. You may submit a data deletion request by contacting our support team; we will process eligible requests within the timeframes permitted by law.

7. Your Rights as a User

All tr77 users — including those based in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh — hold the following rights regarding the personal data we process on their behalf:

• Right of access: you may request a copy of all personal data tr77 holds about you at any time.
• Right of rectification: if any data we hold about you is inaccurate or incomplete, you may request that it be corrected.
• Right of erasure: in certain circumstances you may request that we delete personal data we hold about you, subject to legal retention requirements.
• Right to object: you may object to our use of your data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where your individual circumstances justify it.

8. Security of Your Data

tr77 implements robust technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption on all data in transit, encrypted storage of sensitive account credentials, access controls limiting staff access to personal data on a strict need-to-know basis, and regular security assessments of our platform infrastructure.

While we take all commercially reasonable steps to safeguard your data, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify affected users and take prompt remedial action in accordance with our incident response procedures.

9. Children and Age Verification

tr77 strictly prohibits access to, or use of, our platform by any person under the age of 21. Our services are intended exclusively for adult users aged 21 and above. As part of our KYC process, we verify the age of all registered users. If we discover that a user has provided false age information during registration, we reserve the right to immediately suspend the account, void all pending wagers, and withhold any balance pending further review.

We do not knowingly collect personal data from individuals under the age of 21. If you believe that a minor has registered on tr77 without parental consent, please contact our support team immediately so that the account can be reviewed and closed.

10. Changes to This Privacy Policy

tr77 reserves the right to update or modify this Privacy Policy at any time. When material changes are made, we will post a notice on the platform and update the "Last Updated" date at the top of this page. Your continued use of tr77.bet following any such change constitutes your acceptance of the revised policy.

We encourage you to review this Privacy Policy periodically to stay informed of how we are protecting your information. If you have questions or concerns about any changes, please contact our support team before continuing to use the platform.

11. Contact Us

If you wish to exercise any of your data rights, have a question about this Privacy Policy, or need to report a privacy concern, please contact the tr77 support team at [email protected]. We are available to assist users across Bangladesh — including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar — and aim to respond to all privacy-related inquiries promptly and professionally.